We're here to help
How can we help you?
Real humans, fast responses. Most enquiries are answered within a few hours during business hours — usually faster.
Quick contact
Pick the channel that works for you
Our support promise
< 4h
Average first response time during business hours
98%
Of enquiries resolved within 24 hours
4.9★
Average customer support satisfaction rating
100%
Real Australian-based support team — no offshore call centres
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Tell us how we can help
Fill out the form and our support team will get back to you. For urgent issues, please use Live Chat during business hours.
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Email support@securelicence.com
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Support Hours Monday – Friday · 9:00 AM – 5:00 PM AEST
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Head Office Sydney, NSW Australia
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Privacy promise Your details are never shared. We reply from a real inbox, not a no-reply bot.
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Common questions
Quick answers to popular questions
Still need help? Send us a message above — we typically reply within a few hours during business hours.
Send a messageLog into your dashboard, go to 'My Bookings', and click the booking you want to change. Reschedule and cancel buttons are right there. Free changes up to 24 hours before the lesson — after that your instructor's cancellation policy applies.
Eligible refunds are processed within 3-5 business days back to your original payment method. If you paid by card, it'll show on your statement within a week.
Contact us with your suburb name and we will check our active instructor list and waitlist. New instructors join weekly — we can also notify you the moment one signs up in your area.
Log in, click your avatar in the top-right, choose 'Settings' or 'Profile'. You can update your name, email, address, payment methods and notification preferences.
Try calling/messaging them through the platform first. If you can't reach them within 15 minutes of the lesson start, contact us immediately at support@securelicence.com — we'll arrange a full refund and help you find another instructor.
Go to your booking and click "Report an issue". Your report goes straight to our trust & safety team and is reviewed within 24 hours. All reports are confidential.
Yes — every booking has a downloadable PDF receipt in your dashboard. For multiple-lesson invoices or business accounts, email us and we will generate a custom invoice.
Click "Login", then "Forgot password?". Enter your email and we will send a reset link. Check your spam folder if you do not see it within a few minutes.
Learners
Need help with a booking, payment or finding an instructor? Our learner support team is one click away.
Email learner supportInstructors
Verification, payouts, profile help, business questions — instructors get priority support and faster response times.
Email instructor teamStill can't find what you're looking for?
Our support team is one message away — most replies arrive within a few hours.