Our Policies

Clear rules help everyone — learners, instructors, and our support team — feel safe on the platform. These are the policies that keep Secure Licence fair and accountable.

For Everyone

Complaint Handling

How we investigate complaints fairly, record evidence, and protect both parties from false accusations.

Read policy

Refund & Cancellation

When refunds apply, cancellation notice periods, no-show rules and dispute-adjusted refunds.

Read policy

Safety Policy

Vehicle standards, WWCC checks, professional boundaries and incident reporting.

Read policy

Dispute Resolution

Step-by-step mediation process for disagreements between learners and instructors.

Read policy

For Instructors

Instructor Code of Conduct

Professional standards, interaction boundaries, dress code and conflict handling.

Read policy

For Learners

Learner Code of Conduct

Respectful behaviour, attendance, honest feedback and consequences of false reports.

Read policy

Legal

Terms & Conditions

The binding agreement between you and Secure Licence Pty Ltd.

Read terms

Privacy Policy

How we collect, store and protect your personal information.

Read policy

Can't find what you're looking for?

Contact Support