Safety Policy

1. Our safety commitment

Driving lessons should be safe, professional, and comfortable for everyone. Secure Licence only accepts instructors who meet the state legal standards and our additional internal checks. We monitor safety on an ongoing basis and act quickly when a concern is raised.

2. Instructor checks on joining

Before an instructor can list on Secure Licence, they must upload and verify:

• Driver's Licence — front and back, with expiry date.
• Driving Instructor's Licence — the accreditation issued by their state or territory.
• Working With Children Check (WWCC) — or equivalent in states that use a different name.
• Vehicle details — make, model, year, transmission, and ANCAP safety rating where applicable.
• Insurance — comprehensive motor insurance that covers driving instruction.

All documents are reviewed manually by a member of our team before the profile goes live. Documents are re-checked when they approach expiry.

3. Vehicle standards

• Current registration and roadworthiness.
• Dual controls where required by state regulations.
• Functioning seatbelts for every occupant.
• Clean and free of obstructions around the pedals or steering area.
• No smoking in the vehicle, including between lessons.

4. Pickup and drop-off

• Lessons should begin and end at safe, public locations agreed with the learner in advance.
• Instructors should not pick up or drop off at locations that make the learner feel unsafe.
• For learners under 18, we recommend lessons start and end at or near the learner's home, school, or another familiar public place.

5. Professional boundaries

Instructors must follow the physical and communication boundaries set out in the Instructor Code of Conduct. In particular:

• No physical contact except where needed for immediate safety.
• No romantic, sexual, or personal conversation.
• No private communication outside the platform except for the purpose of coordinating the lesson.
• No photos or videos of a learner during a lesson without their consent.

6. Reporting a safety concern

If you feel unsafe during a lesson — whether you are the instructor or the learner — you should:

1. Pull over or end the lesson at the nearest safe location.
2. Call emergency services on 000 if anyone is in immediate danger.
3. Report the incident to Secure Licence as soon as possible through the in-app report link or by emailing support@securelicence.com.

We treat every safety report urgently and follow the process in our Complaint Handling Policy.

7. Incident records

Every safety incident reported to Secure Licence is added to our internal records. This allows us to see patterns, follow up on unresolved matters, and share information with the police or licensing authorities where legally required.

8. Zero-tolerance matters

The following will lead to immediate permanent removal from the platform, and may be reported to the police or state regulator:

• Sexual misconduct or harassment of any kind.
• Physical assault or threats of violence.
• Conducting a lesson under the influence of alcohol, drugs, or impairing medication.
• Driving the lesson vehicle without a valid licence or insurance.
• Providing false identity or credential documents.